At SSD Networks, we are committed to providing exceptional hosting, domain, shared server, dedicated server, VoIP hosting, cPanel, and related services to our valued customers. To ensure transparency, clarity, and the best possible experience for all parties involved, we have formulated the following terms of service and policies:
Service Provision:
We strive to deliver high-quality services tailored to meet your specific needs promptly and efficiently. Our team is dedicated to maintaining the reliability and performance of our infrastructure to ensure uninterrupted service delivery.
Customer Support:
Our knowledgeable and friendly support team is available 24/7/365 to assist you with any queries, concerns, or technical issues you may encounter. We aim to provide timely responses and effective solutions to ensure a smooth and hassle-free experience for our customers.
Data Security and Privacy:
We take the security and privacy of your data seriously and employ industry-standard measures to safeguard it against unauthorized access, disclosure, or alteration. Your personal information and sensitive data are protected in accordance with applicable laws and regulations.
Fair Usage Policy:
We operate under a fair usage policy to ensure equitable access to our resources for all customers. Excessive or abusive use of our services may result in restrictions or suspension to maintain the overall quality of service.
Billing and Payment:
We offer transparent pricing with no hidden fees, and billing is conducted in a clear and straightforward manner. Payment for services rendered is due as per the agreed-upon terms, and we accept various payment methods for your convenience.
Service Level Agreement (SLA):
Our SLA outlines the level of service you can expect from us, including uptime guarantees and response times for support inquiries. In the event of any service disruptions or downtime exceeding our SLA thresholds, appropriate credits or remedies will be provided as per the terms outlined.
Intellectual Property Rights:
We respect the intellectual property rights of others and expect our customers to do the same. Unauthorized use or distribution of copyrighted materials or intellectual property is strictly prohibited and may result in account suspension or termination.
Termination and Cancellation:
You have the right to terminate your services with us at any time, subject to the terms of your agreement. Likewise, we reserve the right to suspend or terminate services for violation of our terms of service or policies.
Amendments and Updates:
These terms of service and policies may be updated or amended from time to time to reflect changes in our services, industry standards, or legal requirements. We will notify you of any significant changes, and continued use of our services constitutes acceptance of the revised terms.
Customer Feedback and Complaints:
We welcome your feedback, suggestions, and concerns as they help us improve our services and better serve your needs. If you have any complaints or issues, please contact our support team, and we will address them promptly and professionally.
By using SSD Networks' services, you agree to abide by these terms of service and policies. If you have any questions or require clarification on any aspect, please do not hesitate to contact us. We appreciate your trust in us and look forward to serving you.
SSD Networks Management Team
Date: 02/06/2021